10 Hotel Secrets from Behind the Front Desk

Hotel minibar upgraded
Hotel minibar upgraded

I can’t say I often enjoy staying in hotels, usually because if I’m staying in one, I’m on a business trip, and am stressed out by it. Jacob Tomsky, a hotel lifer, has come up with ten small tidbits to make your stay more pleasant, including this one:


Minibars. Most people are appalled at the prices. However, you never have to pay for the items in the minibar. Why not? Minibar charges are, without question, the most disputed charges on any bill. That is because the process for applying those charges is horribly inexact. Keystroke errors, delays in restocking, double stocking, and hundreds of other missteps make minibar charges the most voided item. Even before guests can manage to get through half of the “I never had those items” sentence, I have already removed the charges and am now simply waiting for them to wrap up the overly zealous denial so we can both move on with our lives.

(click here to continue reading 10 Hotel Secrets from Behind the Front Desk | Mental Floss.)

SoHo Hotel
SoHo Hotel

and this one:


Reservations made through Internet discount sites are almost always slated for our worst rooms. Does this seem unfair? First of all, we earn the slimmest profit from these reservations. And honestly, those guests didn’t really choose our property based on quality; they chose based on value. We were at the top of a list sorted by price. But the guest behind them in line, the one with a heavy $500 rate, she selected this hotel. When she comes to New York, she goes to our website to see what’s available. Since we have no reason to assume Internet guests will ever book with us again, unless our discount is presented to them, it truly makes business sense to save our best rooms for guests who book of their own volition.

Low Key Lobby
Low Key Lobby

2 thoughts on “10 Hotel Secrets from Behind the Front Desk

  1. Pat Murphy says:

    haha read this book before our Scottsdale trip. Slip desk clerk a 20, told him about the book and we got a suite for our week there. He said he had never gotten a tip before the guest checked in. Now I will never go anywhere else but to my friend, Jason.

  2. That’s well worth 20 bucks, I’d say.

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