Kirk McElhearn, a long-time Mac columnist, adds his voice to the chorus of iPhone owners dismayed with iTunes 12 and iOS 8.
Now, syncing an iOS device—iPhone, iPad, or iPod—is too often an ordeal. And it is because it’s become untrustworthy. Will the sync work at all or will your content disappear and be transformed into something that fills the amorphous “Other” category in iTunes’ capacity bar. Will all of your content sync or just your music, or music, or apps?
Sync problems between iTunes and iOS devices are all too common. (See the last thirty days of posts in Apple’s support forums about iTunes sync issues.) In a way, this may be a predictable side effect of Apple’s push to online services. The company wants everything to be in the cloud, and it would prefer that you buy all your music and movies from there as well. Local syncing isn’t really a part of that plan and so may be treated as an afterthought. The difficulty is that not all users are right for the cloud model. For those with large iTunes libraries, or with limited broadband bandwidth, cloud storage simply isn’t usable.
Given that, it’s time to revisit local syncing. In its current state, iTunes syncing is broken and it can only be fixed by Apple.
Apple needs to fix syncing. While users who don’t sync their iOS devices in this way aren’t affected by these issues, those people with small and large iTunes libraries alike report syncing problems. It’s frustrating, and the fact that there’s no way to find out what’s wrong makes it even more so. In an ideal world iTunes would have some kind of sync log or sync diagnostic tool, akin to the Network Diagnostics utility, that would help ferret out problems and let people get on with enjoying their media.
(click here to continue reading iTunes syncing is broken: Apple, please fix it | Macworld.)
I’ve written at least once about my frustrations with syncing, and by my count, I’ve had to restore my iPhone 6-minus at least ten times since I got it last fall. Ten times! New Year’s Eve1 was number eleven, and for some reason2 the PIN I used yesterday would not unlock my iPhone today. Since I have Find my iPhone turned on, I was unable to restore directly via my Mac, and had to log on to https://www.icloud.com/#find, and remotely wipe the iPhone.
Restore Number 12 finally began, and because I use my iPhone for more than just a phone, the syncing takes for freaking ever3, and I probably won’t have use of a phone for several hours.
Sure there are much worse problems in the world, but iPhone owners want devices that we spend thousands of dollars annually4 on to actually work. Currently, the iTunes 12/iOS 8 platform is not up the usual Apple standards. Constantly having to reinstall the software is not customer-friendly.