lease do not send any packages to me or my company via DHL. Of the four major package services (FedEx, USPS, UPS are the others that we use to send/receive parcels), DHL is the most incompetent, poorly organized corporation. Our accountant sent us important financial papers Wednesday in preparation with a meeting with a banker scheduled for this morning, and DHL failed three times (i.e., three consecutive days) to actually deliver the envelope. The first time D called DHL, the rep told her that he was unable to find the telephone number for the DHL office nearest us because 'it was on his speed-dial'. He then hung up. Eventually at 8 pm last night, in a rainstorm, we tracked down the package successfully.
The other three services at least leave a note saying they attempted delivery, if for some reason we cannot answer the door. This is not part of DHL's corporate policy however. The onus was on us, the customer, to track down where the package was.
That is all.
To clarify, my DHL route is usually serviced by a pleasant gentleman, and I have nothing against him, seems to be trying to do his job. I'm more concerned with the ineptitude and maladroitness of the corporation, DHL.