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Photo Republished at Bangalore, Maker’s Mark, Rahm Emanuel and the Importance of Feedback Loops – Forbes

Maker's Mark - a collectors edition?

My photo was used to illustrate this post

As whisky producer Maker’s Mark recently learned, when customers have strong opinions, they’ll make their complaints heard. It’s better for organizations to create feedback loops early in order to help avoid the sudden negative reaction that often follow poorly planned policy changes. …Maker’s Mark is not the only organization to learn about the importance of customer feedback loops. (Photo credit: swanksalot)

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Bangalore, Maker’s Mark, Rahm Emanuel and the Importance of Feedback Loops – Forbes

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