Kathleen Richards of the East Bay Express started all the hair-shirtery: During interviews with dozens of business owners over a span of several months, six people told this newspaper that Yelp sales representatives promised to move or remove negative reviews if their business would advertise.
…The New York Times was interested too: Local news outlets have raised questions about the company’s practices, including a recent article in the East Bay Express, an alternative weekly, with the provocative headline: “Yelp and the Business of Extortion 2.0.”